Shipping Policies

Every MR RIPLEY order is carefully prepared and inspected before leaving Bali.

DELIVERY

BALI

Same-day delivery is available within Bali.

INDONESIA

Orders are dispatched within 1–2 business days. Delivery times vary depending on the destination.

INTERNATIONAL

Orders are dispatched within 1–3 business days. International delivery generally takes 5–8 business days, depending on the destination, customs clearance and local delivery conditions.

SHIPPING RATES

Shipping costs are calculated at checkout based on the destination, total shipment weight and delivery service selected.

International shipping rates follow the applicable 1 kg weight brackets used by our shipping carriers.

Weight brackets:

  • 0.01–1.00 kg → 1 kg rate
  • 1.01–2.00 kg → 2 kg rate
  • 2.01–3.00 kg → 3 kg rate
  • and so on.

For example, a shipment weighing 1.2 kg will be charged according to the 2 kg shipping rate.

Shipping rates are based on weight brackets rather than package dimensions.

The applicable shipping cost will be displayed at checkout before payment.

Import duties, taxes and customs charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

MADE TO ORDER

AVAILABLE COLOURS

Ready to ship within 3–5 business days.

CUSTOM-DYED COLOURS

Ready to ship within 5–8 business days.

Production time is separate from shipping time. Business days exclude weekends and Indonesian public holidays.

RETURNS & EXCHANGES

Ready-to-wear items may be exchanged for the same style in a different size or colour, subject to availability.

Items must be returned unused, unworn and in their original condition with all tags attached.

Return and exchange shipping costs are the responsibility of the customer.

Shipping costs paid on the original order are non-refundable.

FINAL SALE items are not eligible for return, refund or exchange.

If an item is received incorrect, damaged or defective due to an error on our part, MR RIPLEY will arrange an appropriate resolution.

MADE TO ORDER & CUSTOM

Made to Order, Made to Measure and customised pieces are made specifically for the customer and are not eligible for return or exchange, unless the item is received incorrectly, damaged or defective due to an error on our part.

TRACKING

Tracking information is provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

CUSTOMS & DELIVERY

International delivery times may vary due to customs clearance, local delivery conditions or circumstances beyond our control.

Customers are responsible for providing accurate delivery information at checkout.

Any customs duties, import taxes or related charges imposed by the destination country are the responsibility of the customer.

CONTACT

For any questions regarding your order or delivery, please contact us through Live Chat or WhatsApp.