Shipping policy

MR RIPLEY BALI

At MR RIPLEY BALI, we carefully prepare every order to ensure your garments arrive safely and in excellent condition. We are committed to providing a smooth and reliable shipping experience for all customers worldwide.

Order Processing Time

All orders are processed with care after payment confirmation.

Orders are prepared and packed within 1–2 business days.
Orders placed during weekends, public holidays, or high-volume periods may require additional processing time.
Once your order has been shipped, you will receive a confirmation email/message with your tracking details.

Please note that processing time is separate from delivery time.

Shipping Methods & Delivery Time

We offer domestic and international shipping options through trusted shipping partners.

Local (Bali) Shipping

Estimated delivery:

1 day / Same Day

Indonesia Domestic Shipping

Estimated delivery:

2-5 business days depending on the destination.

International Shipping

Estimated delivery:

5-10 business days depending on the destination country and customs process.

Delivery times are estimates and may vary due to:

Customs clearance
Local courier delays
Weather conditions
Public holidays
Unexpected logistical circumstances

Shipping Costs

Shipping fees are calculated based on:

Destination country
Package weight
Shipping method selected

The final shipping cost will be displayed during checkout before payment confirmation.

Tracking Your Order

Once your order has been shipped, MR RIPLEY BALI will provide tracking information so you can monitor your delivery progress.

Please allow up to 48 hours for tracking updates after shipment.

International Orders & Customs

For international orders, customers are responsible for any applicable:

Import duties
Taxes
Customs fees
Clearance charges

These charges are determined by the destination country and are not included in the product price or shipping fee unless stated otherwise.

Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

MR RIPLEY BALI is not responsible for delays, lost parcels, or additional shipping costs caused by:

Incorrect addresses
Missing delivery information
Unavailable recipients

Please contact us immediately if you notice an error in your shipping details.

Lost, Damaged, or Incorrect Items

Every order is carefully inspected before shipment.

In the rare event that your package arrives damaged, defective, or contains an incorrect item, please contact our customer service team within 48 hours of delivery with:

Order number
Photos/videos of the package and item
Description of the issue

Our team will review and assist with the best possible solution.

Delayed Shipments

MR RIPLEY BALI is not responsible for delays caused by courier services, customs processes, or circumstances beyond our control. However, our team will always assist in communicating with shipping partners when needed.